Red Box empowers organisations to capture, secure and unlock the inherent value of enterprise wide voice. The business prides itself on being the most open and connected platform, able to capture all voice communications from anywhere, irrespective of source and without the need to change existing telecoms infrastructure.
The platform captures and secures millions of calls daily for leading organisations across financial, contact centre, government, and public safety sectors and can be deployed in cloud, hybrid, or on-premise environments. These Red Box customers retain complete voice data sovereignty and secure access always.
The business offers a range of solutions to allow its customers to harness this data including artificial intelligence, quality management, compliance management and data capture and retrieval. Redbox utilises recent advances in AI and machine learning to apply insight from voice-based interactions across a whole host of business use cases including automation, security, fraud and enhancing employee engagement and the customer experience. The platform enables customers to maximise real-time availability with 100% open architecture.
As an organisation, we are always looking to improve how we operate and to strive to be the best we can be. We look forward to working with Livingbridge as we continue to focus on capturing, securing and maximising the value of voice communications for our customers.
CEO, Red Box