INVESTMENT YEAR
2001
SECTOR
Technology
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The platform for voice

Red Box empowers organisations to capture, secure and unlock the inherent value of enterprise wide voice. The business prides itself on being the most open and connected platform, able to capture all voice communications from anywhere, irrespective of source and without the need to change existing telecoms infrastructure.

The platform captures and secures millions of calls daily for leading organisations across financial, contact centre, government, and public safety sectors and can be deployed in cloud, hybrid, or on-premise environments. These Red Box customers retain complete voice data sovereignty and secure access always.

The business offers a range of solutions to allow its customers to harness this data including artificial intelligence, quality management, compliance management and data capture and retrieval. Redbox utilises recent advances in AI and machine learning to apply insight from voice-based interactions across a whole host of business use cases including automation, security, fraud and enhancing employee engagement and the customer experience. The platform enables customers to maximise real-time availability with 100% open architecture.

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The right tools for growth

Customer acquisition & retention
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We are helping the business to cement its leading global position in the compliance driven market through new products, reseller and partner channel development, and improved service quality.

Talent
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We have strengthened the senior management team with the appointment of a global sales director, CFO and CTO. In 2016, Richard Stevenson was appointed as CEO to drive a repositioning of the business.

Mergers & acquisitions
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We have helped to develop numerous partnerships in order to enhance the business’ complete voice offering. 

Red Box timeline

1998 Redbox founded
2013 Livingbridge invests
2014 Partnership with TeleWare integrating their sim-based recording system with Red Box Recorders’ recording suite
2015 Launches mobile recording
2015 Opens Hong Kong office
2016 Secures deal to provide call recording for one of the UK’s largest police forces
2016 Launches Skype for business and Cisco Unified Communications (UC) VoIP recording and quality assurance
2016 Appoints new CEO
2017 Launches speech to text transcription
2017 Announces to enhance compliance recording offering
2017 Named as one of LSE's 1000 Companies to Inspire
2018 Launches Voice Data Controller application for Salesforce
2018 Appointed new COO, CRO and general manager for the Americas
2019 Launches new employee value proposition