“It has been fantastic to have been part of the Reed & Mackay growth story over the last 11 years, a period that has seen them flourish as a market leader in strategic travel management for blue chip organisations.”
Shani Zindel, Livingbridge
Travelling together into new markets
The management team was strengthened with the appointment of a new finance director and a new non-executive chairman, both with extensive experience in the travel sector. The group expanded its global presence with new offices opening in Scotland, the US and the UAE. The group expanded into new sectors including oil, gas and exploration and the media industries. They also continued to develop the existing market in core city business sectors.
There was significant investment in IT infrastructure supported growth. This included developing technology tools including a market leading online booking tool, traveller app and travel risk management platform. A 97% client retention rate (as of March 2016) demonstrates the high quality service and value that the whole team at Reed & Mackay delivers daily to its clients. After an initial investment in 2005, Livingbridge reinvested in the business alongside another private equity house in 2011. Staff numbers grew from c.130 in 2005 to 400 by the end of 2016 and the client base grew over 68% from 2011 to 2016.
“It has been enjoyable and rewarding working with Livingbridge to help strengthen Reed & Mackay’s international footprint and to develop the value proposition in line with client demand. We have achieved a huge amount together.”
Fred Stratford, CEO
Reed & Mackay established
Livingbridge invest significant minority stake in Reed & Mackay
i-Q, an in-house developed next generation IT platform is launched
Livingbridge reinvest in the business alongside another private equity house
Successful sale of Reed & Mackay in a third private equity backed transaction