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Red Box

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The platform for voice

Red Box empowers organisations to capture, secure and unlock the inherent value of enterprise wide voice. The business prides itself on being the most open and connected platform, able to capture all voice communications from anywhere, irrespective of source and without the need to change existing telecoms infrastructure.

The platform captures and secures millions of calls daily for leading organisations across financial, contact centre, government, and public safety sectors and can be deployed in cloud, hybrid, or on-premise environments. These Red Box customers retain complete voice data sovereignty and secure access always.

The business offers a range of solutions to allow its customers to harness this data including artificial intelligence, quality management, compliance management and data capture and retrieval. Redbox utilises recent advances in AI and machine learning to apply insight from voice-based interactions across a whole host of business use cases including automation, security, fraud and enhancing employee engagement and the customer experience. The platform enables customers to maximise real-time availability with 100% open architecture.

The business was founded in 1998 and now operates from its head office in Nottingham, with offices across the world in New York, London, Singapore, and Hong Kong.

 

The sound of success

  • Livingbridge funded the management buyout of the business in May 2013. The investment enabled Red Box’s founders to realise the value they had created in the company over the previous 15 years.
  • We are helping the business to cement its leading global position in the compliance driven market through new products, reseller and partner channel development, and improved service quality.
  • Since the buyout, our in-house talent team has worked to strengthen the senior management team with the appointment of a global sales director, CFO and CTO. In 2016, Richard Stevenson was appointed as CEO to drive a repositioning of the business.
  • In addition, there has been investment in all areas of the business to drive and support growth, including numerous partnerships in order to enhance the business' complete voice offering. 

 

"As an organisation, we are always looking to improve how we operate and to strive to be the best we can be. We look forward to working with Livingbridge as we continue to focus on capturing, securing and maximising the value of voice communications for our customers.”

Richard Stevenson, CEO

Timeline 

1998

Business founded

2013

Livingbridge invest

2014

Partnership with TeleWare integrating their sim-based recording system with Red Box Recorders’ recording suite

2015

Mobile recording launches

Hong Kong office opens

2016

Secure deal to provide call recording for one of the UK’s largest police forces

Global team exceeds 100 people

Launch of Skype for business and Cisco Unified Communications (UC) VoIP recording and quality assurance to provide 24/7 compliance monitoring. 

New CEO appointed

2017

Speech to text transcription launched and strategic partnership announced to enhance compliance recording offering.

Named as one of LSE's 1000 Companies to Inspire Britain

2018

Voice Data Controller application launched for Salesforce

Global team exceeds 150 people

New COO, CRO and general manager for the Americas appointed

2019

New employee value proposition launched