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Helping Hands

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Homecare operator

 

 

Founded in 1989 by Mary Lee, and now led by her two sons Tim and Ben Lee, Helping Hands provides a wide range of tailored home care services, ranging from its hourly visiting service, to 24-hour live-in care. It also offers a nurse-led clinical care service which enables individuals with complex conditions to be supported at home. The business is headquartered in Alcester Warwickshire and operates from over 60 branches across the UK.

The provision of high-quality service to its customers and a rewarding working environment for its carers are central priorities for Helping Hands. The company was awarded a top 50 place for the second consecutive year in the annual Glassdoor Employees’ Choice Awards: Best Places to Work in 2019.

 

All hands on deck: building the team to deliver growth

  • Livingbridge’s minority investment will enable Helping Hands to continue to develop its national presence, whilst maintaining the strong family leadership culture that has underpinned the company’s success to date.
  • Our talent team worked with Tim and Ben to profile their existing senior team and understand the organisational gaps that would need filling in order to scale. We began searches very early into the investment to ensure there was a full board in place to help support growth. This included a very experienced CFO and a new chairman from our network. We also introduced a well-respected COO, Karyn Mackenzie, whose previous roles include Sk:n and BMI Healthcare. Kayrn has built a reputation for her ability to create automated and efficient operating cultures, a role that will support Helping Hands to streamline their systems as they scale for growth.

 

“Our ambition at Helping Hands is to be the brand which is synonymous with quality home care in this country. In Livingbridge we believe we have found a partner who understands our business, shares our ambition and who will help us reach our objective.”

Tim Lee, CEO at Helping Hands

 

Timeline:

1989

Business founded by Mary Lee

1996

Mary’s son Tim Lee joins the business

1999

Tim’s brother Ben Lee joins the business

2014

Launch of Hourly Visiting Service

2017

Tim Lee wins Glassdoor Employees’ Choice Award as one of the country’s highest rated CEOs

2018

Investment from Livingbridge

CFO, chairman and COO introduced to augment the senior team  

2019

Helping Hands ranked in the top 50 Best Places to Work for the second year running