Active Assistance provides a live-in care service for adults and children with spinal cord injuries and neurological conditions. Many of their clients are tetraplegics, requiring a consistently high-quality level of care from the carers or personal assistants.
As a family-founded business, Managing Director, Andrew Alan, wanted to release some value for his family, which our 2008 investment achieved. Our partnership saw the role out of a nationwide expansion, leading to a 30% annual growth. Further to this, Active Assistance reduced recruitment spend to 1/6 of pre-investment figures with the reduction of staff attrition by 2/3 over a 12-18 month period.
The right tools for growth
We supported a talent retention scheme with a robust development, rewards and benefits strategy for personal assistants. The number of personal assistants engaged in the Health and Social Care NVQ was also accelerated.
We helped launch an electronic record keeping system to streamline Active Assistance’s processes, making them more secure, clear, and effective for staff and clients alike.
We assisted with the merger of First Call Care Services, to creat a national provider of live-in and live-out care.
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