INVESTMENT YEAR
2008
REALISATION YEAR
2010
SECTOR
Healthcare & education
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Live-in care provider

Active Assistance provides a live-in care service for adults and children with spinal cord injuries and neurological conditions. Many of their clients are tetraplegics, requiring a consistently high-quality level of care from the carers or personal assistants.

As a family-founded business, Managing Director, Andrew Alan, wanted to release some value for his family, which our 2008 investment achieved. Our partnership saw the role out of a nationwide expansion, leading to a 30% annual growth. Further to this, Active Assistance reduced recruitment spend to 1/6 of pre-investment figures with the reduction of staff attrition by 2/3 over a 12-18 month period.

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The right tools for growth

Talent
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We supported a talent retention scheme with a robust development, rewards and benefits strategy for personal assistants. The number of personal assistants engaged in the Health and Social Care NVQ was also accelerated.

Tech enablement
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We helped launch an electronic record keeping system to streamline Active Assistance’s processes, making them more secure, clear, and effective for staff and clients alike.

Mergers & acquisitions
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We assisted with the merger of First Call Care Services, to creat a national provider of live-in and live-out care.

Active Assistance timeline

1992 Business founded by William Allan
2002 Andrew Allan joins as Managing Director
2008 Livingbridge invests
2009 Winner of a UK National Training Award
2010 Merger with First Call Care Services
2010 Livingbridge realises investment

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