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Red Box Recorders

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Voice and data recording business

Red Box provides voice and data recording and analytics for customers in financial services, contact centres and the public sector. The business was founded in 1998, originally as an outsourced software developer for Racal Recordings, and now operates from its head office in Nottingham, with offices across the world in New York, London, Singapore, and Hong Kong. 

Livingbridge funded the management buyout of the business in May 2013. The investment enabled Red Box’s founders to realise the value they had created in the company over the previous 15 years.

We are helping the business to cement its leading global position in the compliance driven market through new products, reseller and partner channel development, and improved service quality. Since the buyout the senior management team has been strengthened with the appointment of a CEO from our network, a global sales director, CFO and CTO, and there has been investment in all areas of the business to drive and support growth.

 

“We have a great team of people who are ready to continue to drive the growth of the business. Livingbridge have worked hard to understand us and our market and we are looking forward to a mutually rewarding partnership with them.”

Lee Jones, leader of the buyout

Timeline 

1998

Business founded

2013

Livingbridge invest

2014

Partnership with TeleWare integrating their sim-based recording system with Red Box Recorders’ recording suite

2016

Secure deal to provide call recording for one of the UK’s largest police forces