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Provider of intelligent contract solutions

LBM originated as a provider of outsourced sales and direct marketing services, supplying data and communication services to blue chip corporates. It evolved to offer data services and contact sales solutions. In doing so becoming a leading provider of digital, data, customer intelligence, technology and multi-channel contact services across the entire customer lifecycle.

LBM was sold to Stream Global Services in 2013. Stream Global Services is a global provider of sales, customer service and technical support services for the Fortune 1000. When the business was sold to Stream, LBM had 2,500 staff across 6 UK locations, providing solutions for respected brands across many industry sectors including telecoms, financial services, utilities, automotive and retail.

 

“Livingbridge have been excellent investors and incredibly supportive during a challenging period. Together with the LBM team, we have now created an exciting, innovative, technical and differentiated business in our sectors, whose primary aim is to look after its blue chip client base better than anyone else can, delivering outstanding measurable customer experience and results for clients.”

Mark Bates, CEO 

Timeline

1996

LBM is founded to provide outsourced sales and marketing services to major UK and global B2C and B2B brands

2004

Livingbridge acquires a controlling stake in LBM. It operated four call centres and a data services unit provided consulting, analytical and data management to clients to help them design more targeted campaigns. Management team enhanced through investment period with addition of a chairman, finance director and a CEO

2013
LBM is sold to Stream Global Services